EasyVista continues to modernize its ITSM platform to empower customers.
NEW YORK–(BUSINESS WIRE)–#EasyVista–EasyVista, a leader in end-to-end IT service management, has launched new product updates โ the final in their series of major software enhancements for 2023. Previous 2023 launches have included features and updates for XLA, AIOps with short term and threshold predictions, Green IT, a WhatsAPP integration, new PowerBI reports, advanced user forecasting, and much more.
The 2023.4 product release from EasyVista kickstarts a portfolio of platform experience modernizations that will empower IT professionals. โThis is one of our most exciting product releases thus far. The 2023.4 product release really sets the foundation for some big changes coming in 2024 and beyondโwe’re just getting started,โ adds Michaรซl Cohen, Chief Technology Officer at EasyVista. This release includes a new simplified UI layout (less clutter, more streamlined), an offline field technician app, native ticket collaboration in โtogether modeโ, and a myriad of third-party integrations. โTogether modeโ is inspired by swarming practices and enables support agents to collaborate natively within support ticketsโultimately increasing the accuracy of agent response and reducing the time-to-resolution with knowledge sharing. Additional features worth noting are plugins for EasyConnect (including Microsoft Entra ID (formerly Azure AD), NetApp, and Nutanix) and EV Reach Entra ID Integration to manage Microsoft Entra ID products (I.e., user accounts and group memberships) to improve the user experience.
โThis year has been an exciting challenge to switch our upgrade cycle frequency, but we have seen an immense amount of growth in both the product features, and our employees,โ Loรฏc Besnard, Global Head of Product Marketing and Product Strategy at EasyVista adds. These new updates only solidify the companyโs mission of empowering IT professionals to do their work easier, faster, and more efficiently.
For more information about EasyVista visit www.easyvista.com.
About EasyVista
EasyVista is a leading IT software provider of end-to-end IT solutions including service management, remote support, IT monitoring, and self-healing technologies. EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their IT service, support, and IT operations. Today, EasyVista helps over 3,000+ companies around the world to accelerate digital transformation, empower leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries. Learn more at www.easyvista.com.
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