At the 2017 edition of the Customer Success Summit, our startup, Teamleader received two awards: one individual award and one for the entire customer service team. Our team successfully managed an exponential growth: from 1,500 to 5,000 customers in one year. Let me share the three most insightful learnings from our customer success approach on how to manage such tremendous growth at our startup.
This is a guest post by Rob Klijsen, Country Manager at Teamleader Nederland