The dog that lived outside my old building in Bangkok had a limp, a chewed-up ear, and the general air of a creature who’d lost several arguments. I bought her chicken. Twice a week, for about a year.
Forty metres up the same lane, a man slept on a flattened cardboard box. I walked past him most of those same mornings without slowing down.
It took me an embarrassingly long time to notice the gap. Turns out there’s real psychology behind it, though I wouldn’t rule out the character-flaw explanation either.
Empathy tracks vulnerability
Jack Levin, Arnold Arluke and Leslie Irvine gave 256 university students a fake news report about a brutal beating. The victim, chosen at random, was an adult, a small child, a puppy, or a grown dog.
Species barely registered. Age did. Students reported more empathy for the child, the puppy and the grown dog than for the adult.
Levin’s read: grown dogs get treated as unable to look after themselves, filed in the same mental bracket as toddlers, per his comments on the study. Your brain isn’t really sorting by species. It’s sorting by who can cope alone and who can’t, and it makes that call fast, well before you’ve consciously registered what species you’re even looking at.
Your brain sorts minds into two piles
Researchers at Harvard ran an online survey asking people about the mental lives of everything from babies to robots to God, and found we judge minds along two separate dimensions. One is experience: can it feel hunger, fear, pain, pleasure. The other is agency: can it plan, remember, exercise self-control, act with intention.
Animals tend to score high on the first and low on the second. High feeling, low steering.
That’s the profile of what philosophers call a moral patient: a being that things happen to, rather than one that makes things happen. Later work on moral typecasting found the two roles crowd each other out. Come across as capable, and you stop registering as vulnerable, almost automatically.
So the adult stranger gets filed under agent: someone who can make a plan, ask for help, ring a hotline, walk into an office. It doesn’t matter that most people sleeping rough have tried all of those routes and hit a wall. The label sticks anyway. A dog can’t do any of that, and neither can a baby, so your caregiving instinct doesn’t wait for more evidence before it fires.
Strangers turn up pre-blurred
There’s a second effect working against the man on the cardboard, and it has nothing to do with vulnerability. It’s arithmetic.
Paul Slovic has spent decades documenting what he calls psychic numbing. Feeling doesn’t scale with numbers. One suffering person moves us. Two move us slightly less, each. By the time you reach thousands, the emotional needle has basically stopped twitching.
A stray dog arrives in your day as one dog. A rough sleeper in a city of eleven million arrives as a sample of something much bigger, and the bigger thing is unbearable to hold in your head, so your gut quietly declines to open the file.
Then there’s the story problem. Looking at him, I filled in a narrative without meaning to: decisions, a history, some fork in the road he presumably could have taken. The dog didn’t come with a backstory. Just a bad ear and an obvious need, which somehow made her easier to help.
The tank doesn’t run dry
Here’s the part that let me off the hook slightly, and it’s the part most people get backwards.
Empathy for animals doesn’t come out of a tank marked “empathy for people.” Researchers who measured both in the same participants found they tend to move together. People who feel strongly for animals tend to feel strongly for humans too. Nobody’s running down a balance.
The feeling itself is just a smoke alarm tuned to defencelessness. Fast, useful, and with zero interest in whether the thing it just flagged is actually the most important thing in the room.
What I actually do about it now
Three habits, none of them noble.
First, I shrink strangers down to one. This person, this week, this specific thing they need. My gut can hold one person. It’s never once managed to hold a statistic.
Second, I’ve started asking people the question I ask about animals without thinking twice: what can this person not do for themselves right now? Making it deliberate changes what I notice. Plenty of capable-looking people are stuck on something they can’t fix alone, and the only reason it doesn’t register is that they’re dressed for work and can string a sentence together.
Third, I stopped waiting to feel moved. When I ran restaurants, nothing important got decided at eleven at night when I was knackered and the walk-in fridge had died again. Rosters, orders, staff pay, all of it worked because it got settled in advance by a calmer version of me. Giving works the same way. Pick an amount once, automate it, and let the standing order do the caring on the days your feelings can’t be bothered.
The dog got adopted eventually, by the woman who ran the laundry down the lane. The man moved on, and I never found out where. If I’m honest, he’s the one I still think about.