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The economy of building technology — markets, startups, capital flows, and the operating decisions behind ambitious companies.

8,458 articles · Business

Business

Sociologist Arlie Hochschild coined the term 'emotional labor' in 1983 to describe flight attendants — four decades on, the same unpaid work has migrated into friendships, families and Slack channels

Arlie Hochschild's 1983 concept described the paid smile in an airline cabin. Four decades later, the same unpaid work runs through friendships, families and Slack channels — and the people carrying it are the last to notice they're working.

Cybersecurity

Nobody talks about what happens when the agency writing federal cybersecurity standards has no director, no playbook, and a third fewer staff — CISA's May 2026 leak just made it visible

The US Cybersecurity and Infrastructure Security Agency (CISA) has admitted it began writing its incident response playbook during the incident it was responding to — a breach in which a contractor exposed administrative credentials to Amazon AWS GovCloud accounts and internal CISA systems on a public GitHub repository.

Business

China's AI boom isn't producing the next Jack Ma — it's producing a generation of one-person businesses running on generative agents, and Silicon Valley is misreading what that actually means

In one example from Shenzhen, a former product manager laid off from a major platform company is now running what she calls a business of one, using generative AI to write ad copy, design storefronts, and produce short-form video dramas from a repurposed industrial park where the rent is subsidised by the local government.

Business

There's a German idea that explains why the most globally dominant companies in their field are ones you've never heard of — quiet, family-run, mid-sized firms that would rather own an obscure world market than ever be famous

If you own a dog, there is a reasonable chance its retractable lead was made by a company called Flexi, based in a town in northern Germany, which by its own account and most industry estimates holds around 70 percent of the world market for exactly that product and does nothing else.