Amsterdam-based Wonderflow’s CEO Riccardo Osti steps down; co-founder Michele Ruini takes over

Riccardo Osti has decided to step down as the CEO of Wonderflow after over ten years. Osti described the transition as emotional, expressing a mix of sadness, pride, gratitude, and excitement for the company’s future.

Osti’s journey with Wonderflow began in 2014 when he and CTO Giovanni Gaglione relocated to Amsterdam with ambitious dreams and minimal resources. Since then, the company has grown substantially, claims Osti.

In a LinkedIn post, Osti says, “Seeing our dreams become real has been amazing, and I have to thank everyone who contributed to it. Thank you to the hundreds of people who worked with us over this decade.”

Osti mentions that co-founder Michele Ruini will take over the role of CEO starting today. Gianluca Ferranti will join as COO, forming a new leadership team to guide Wonderflow into its next decade. 

Osti will continue to support the company in a public representation role, shaping its long-term vision, and serving on the board of directors.

“A special thank you to our investors who supported us with nearly $25M, especially Mr. Steven van Houwelingen, the first to believe in me. The greatest thank you to our customers and partners, with a hug to Ms. Oda Heerema-Snoep, who saw the potential of our solution years before VoC became mainstream,” adds Osti.

Brief about Wonderflow

Founded in 2014 by Riccardo Osti, Giovanni Gaglione and Michele Ruini, Wonderflow offers an AI-based solution to analyse the millions of product reviews written daily, transforming vast amounts of customer feedback into actionable insights. 

The company’s unified Voice of Customer (VoC) analytics help B2C companies derive value from various sources such as online reviews, support records, and NPS.

Using advanced Natural Language Processing (NLP), Wonderflow delivers clear, actionable insights quickly and easily, making it accessible to everyone in the organisation.

Osti mentions, “We wanted to generate a tangible impact on people’s lives, and our solution is currently used by the world’s greatest organisations, including many in consumer goods, retail, electronics, insurance, tires, food, and cosmetics.”

“I am sure there is at least one product or service you use in your life that has been improved using our technology.”