On Monday, Delaware, US-based Open.cx, the next-generation AI customer support platform, announced that it has raised $1.52M (approximately €1.48M) in a pre-seed funding round.
The company raised funding from Y Combinator, Spacetime (the investment office of Mollie and Bird founder Adriaan Mol), Koen Köppen (CEO of Mollie), Pioneer Fund, Kulveer Taggar, Propeller Fund, Taro Fukuyama, and Dafeng Guo.
The company will use the funds to further develop its innovative platform and expand its team to meet growing demand.
What does Open.cx solve?
Open.cx was created to bridge a gap in customer support for high-volume businesses like airlines, banks, and startups.
These companies often struggle to meet customer needs with only human staff, leading them to redirect users to articles instead of providing direct help, which frustrates customers.
Open.cx: AI customer support ecosystem
Founded by Mo Gharbat, Open.cx is focused on building an AI agent specifically designed to solve complex level 2 and level 3 customer support issues.
The AI agent from Open.cx integrates easily into existing systems and can independently resolve complex issues without human intervention.
By using an advanced AI platform, Open.cx allows these businesses to handle thousands of support requests each day, greatly enhancing efficiency and customer satisfaction.
“Our AI agent is capable of solving thousands of support requests daily, achieving super solid customer satisfaction rates—something no human team can match today,” says Mo.
“The customer support landscape is set to change dramatically in the coming years, and we are determined to lead this transformation. In five years, you will rarely talk to a human support agent on the phone or via email. We want to be on the other side of this evolution, bringing empathy and human-like sensations to the process,” adds Mo.
Unlike traditional support tools, Open.cx has its own in-house reasoning engine. Additionally, the platform is already replacing three separate software tools by merging their functionalities into one comprehensive solution.
“We are building a lot of AI-powered software and merging them into a single all-in-one offering,” said Mo, founder and CEO of Open.cx. “Open.cx’s pricing is most likely the fairest on the market today with the highest ROI.”
Open.cx features advanced AI and analytics dashboard that provides customer support leaders with real-time insights. This helps businesses anticipate and resolve issues before they escalate, improving customer satisfaction.
As per the company’s claims, we resolve 60-80 per cent of your customers’ complex support issues via phone, email, and web, reducing your costs by over 50 per cent.
Why did Adriaan Mol invest?
In 2024, Mollie saw the potential of Open.cx and quickly added it to its operations. Now, a large part of Mollie’s customer support uses Open.cx’s advanced AI features.
Moreover, Adriaan Mol, the founder of Mollie and Bird, and Koen Köppen, the CEO of Mollie, were impressed by how well Open.cx worked and its human-like interactions.
Their confidence in the technology, after witnessing its impact firsthand, led them to invest in the company, says the US company.
“Mollie is committed to building a new generation of financial products designed to work entirely for our customers. We set a high standard for what our customers love and expect, and Open.cx aligns seamlessly with this vision,” says Adriaan Mol.
“Thanks to Open.cx’s AI chatbot, we’ve achieved an impressive 50%+ deflection rate, and this is just the beginning. This is especially remarkable given the breadth of Mollie’s product offerings and the complexity of some of our support queries,” he concludes.
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