Silicon Canals
TRENDING
  • Mobility
  • AI
  • FinTech
  • Software & SaaS
No Result
View All Result
  • Home
  • News
    • Ukraine
    • Startups
    • Scaleups
    • FinTech
    • AI and chatbots
    • Travel & Mobility
    • Software & SaaS
    • Health & Medtech
    • (Crowd)funding
    • Blockchain
    • Internet of things
    • Hardware
    • Accelerators
    • E-commerce
    • Cybersecurity
    • Gaming & Virtual Reality
    • Drones
    • COVID-19
  • Features
    • How-to
    • Knowledge & Insights
    • Guest Contributions
  • Partners
    • Amsterdam
    • Rise by Techleap.nl
    • Fintech Files by AWS
    • Scaling-up in Europe
    • Blue Tulip Awards
    • Partner with us
    • Promoted content
  • Events
    • Technology Events in Europe
    • Submit your event
  • Jobs
  • About us
    • Partner with us
    • About
    • Team
    • Newsletter
  • Contact
  • Home
  • News
    • Ukraine
    • Startups
    • Scaleups
    • FinTech
    • AI and chatbots
    • Travel & Mobility
    • Software & SaaS
    • Health & Medtech
    • (Crowd)funding
    • Blockchain
    • Internet of things
    • Hardware
    • Accelerators
    • E-commerce
    • Cybersecurity
    • Gaming & Virtual Reality
    • Drones
    • COVID-19
  • Features
    • How-to
    • Knowledge & Insights
    • Guest Contributions
  • Partners
    • Amsterdam
    • Rise by Techleap.nl
    • Fintech Files by AWS
    • Scaling-up in Europe
    • Blue Tulip Awards
    • Partner with us
    • Promoted content
  • Events
    • Technology Events in Europe
    • Submit your event
  • Jobs
  • About us
    • Partner with us
    • About
    • Team
    • Newsletter
  • Contact
No Result
View All Result
Silicon Canals
No Result
View All Result

Helsinki & Berlin-based ultimate.ai raises €16.4M to advance its AI-powered customer service automation platform

Editorial team by Editorial team
December 4, 2020
in (Crowd)funding, AI and chatbots, News
ultimate
38
SHARES
LinkedInTwitterWhatsAppFacebook

With an aim to help businesses scale their customer service with artificial intelligence, Helsinki and Berlin-based ultimate.ai, a customer service automation platform, has raised $20M (approx €16.4M) in its Series A round of funding.

The round was led by OMERS Ventures, with participation from Felicis Ventures and existing investors HV Capital and Maki.vc. The current round brings the company’s total raised capital to more than $25M (approx €20.5M).

- Partner content -
digital skills dutch workforce
Salesforce’s report on Dutch workforce’s digital skills
Has the Dutch workforce mastered all digital skills? Find out
Has the Dutch workforce mastered all digital skills? Find out Show Less
Read more

Utilisation of the funds

The raised capital will advance the company’s AI-powered automation platform, which currently powers customer interactions in over 20 languages, and to expand to North America and further throughout Europe.

Reetu Kainulainen, CEO and co-founder of ultimate.ai, says “The new funding comes at a time of massive growth for us. This will enable us to keep investing in a category-defining product. We have been uniquely placed to provide crucial support for businesses that have experienced a surge in online customers, and the years of foundation building, product development, and our team culture have enabled us to ride the tailwind of the COVID-19.”

About Ultimate.ai

The company was founded in November 2016 by Sarah Al-Hussaini, Reetu Kainulainen, Jaakko Pasanen, and Markus Rautio. ultimate.ai’s mission is to empower brands to drive better customer experiences through automation.

ultimate.ai is a virtual customer service agent builder that offers multilingual customer service automation to businesses. The company’s proprietary deep learning technology enables customer service automation in all languages. The founders developed their entire deep learning stack in-house, enabling fully language-agnostic technology without the need for a translation layer, claims the company. 

The multichannel solution, deployed across chat, email, and social, provides a bird’s eye view of customer communication and empowers brands to customise virtual agents for their unique business needs. 

In addition, ultimate.ai claims its virtual agent has been integrated within the world’s leading CRM providers, including Salesforce and Zendesk. It talks to customers, manages tickets, works in back-office systems, escalates to other team members, and offers a multitude of other features.

Its AI-first solution automates up to 80% of support interactions, freeing agents from

repetitive requests. Rather than teams needing to replace their existing system, ultimate.ai claims it can instead supercharge current workflows and setups.

Growth and development

The funding follows a year of massive growth and momentum for ultimate.ai, claims the company. It has tripled its annual recurring revenue over the last 12 months (for the second

year in a row) and has also tripled its headcount. 

Kainulainen sees potential in the market. She says, “We’ve seen market maturity accelerate. After the first-generation of ineffective chatbots, businesses today really know what they’re looking for. Customer service automation has leap-frogged from simple FAQs to full process automation across all digital channels. We really see the A-players emerge.”

ultimate.ai has offices in Helsinki and Berlin and is backed by HV Capital, Maki.vc, OMERS Ventures, Felicis Ventures, and Techstars. 

Image credit: Ultimate.ai

 - Partner content -
How cybersecurity scaleup Intigriti conquered the world?
How cybersecurity scaleup Intigriti conquered the world?
Catch our interview with Paul Down, Head of Sales at Intigriti.
Catch our interview with Paul Down, Head of Sales at Intigriti. Show Less
Read more
Tags: AIfeaturedfundingnews
Share3Tweet10SendShare15

Featured events

Current Month

may

28apr(apr 28)12:1331may(may 31)12:13FeaturedApplications for Techleap.nl’s Rise Batch 8 are open now

Techleap

Event Details

Are you an ambitious scaleup operating out of the Netherlands? Accelerate your growth with Techleap.nl’s Rise programme. Join their Batch #8!

Event Details

Are you an ambitious scaleup operating out of the Netherlands? Accelerate your growth with Techleap.nl’s Rise programme. Join their Batch #8!

Rise is an exclusive programme for serious tech players. In a trusted environment, scaleup founders share and discuss their growth challenges during tailor-made sessions with experienced entrepreneurs and scaling experts. Every quarter we select 10 companies to join the programme. It’s free, and we don’t seek equity. Check now if your company is eligible!

About Techleap

Techleap.nl’s programmes connect founders with scaling icons, industry experts and fellow tech entrepreneurs. It’s your chance to share challenges and hurdles with peers and established CEOs, and as a result, create favourable growth conditions for your business and overcome looming obstacles on your entrepreneurial path.

If you have any questions about the programme or the application process, please contact the Rise Batch Manager – Peter-Jan Kok at [email protected].

Apply here.

more

Time

April 28 (Thursday) 12:13 - May 31 (Tuesday) 12:13

Learn More

CalendarGoogleCal

CIRCL, AmsterdamGustav Mahlerplein 1B, 1082 MS Amsterdam, Netherlands

19may13:3018:00Featured5th Tech Summit: Get Ready for Exponential International Growth

Event Details

The Tech Summit yearly attracts >100 SaaS executives and PE/VC investors from all over the Netherlands. Several presentations and break-outs are filled with actionable thought leadership. Networking breaks

Event Details

The Tech Summit yearly attracts >100 SaaS executives and PE/VC investors from all over the Netherlands. Several presentations and break-outs are filled with actionable thought leadership. Networking breaks allow participants to connect with industry peers, exchange best practices and have a good time.

For more information and to register for the summit, please click here.

more

Time

(Thursday) 13:30 - 18:00

Location

CIRCL, Amsterdam

Gustav Mahlerplein 1B, 1082 MS Amsterdam, Netherlands

CalendarGoogleCal

june

Taets Art and Events ParkHemskade 16, 1506 PR Zaandam

16junAll Day17FeaturedTNW Conference

Event Details

Join TNW Conference in Amsterdam on June 16 & 17 to all you need to know about the latest market killers and breakout tech, connect with the industry’s who’s-who, and

Event Details

Join TNW Conference in Amsterdam on June 16 & 17 to all you need to know about the latest market killers and breakout tech, connect with the industry’s who’s-who, and turn your business meetings upside down on our ferris wheel… With endless networking opportunities, the world’s boldest voices, and unrivaled party vibes, this year’s TNW Conference will be off the charts!

Time

june 16 (Thursday) - 17 (Friday)

Location

Taets Art and Events Park

Hemskade 16, 1506 PR Zaandam

Learn More

CalendarGoogleCal

Partner content | Work with us

European Startups can expand to Asia through the South Korean Government’s K-Startup Grand Challenge

Running a small business? These 5 tips can create a domino effect of productivity across your entire company

Triller acquires Dutch DJ Sam Feldt’s Fangage to expand its platform for creators

Sweden’s Gimi partners with Dutch bank ABN AMRO to help young people manage and understand their finances

Calling all startups aiming to test their mobility innovations in the real world: Mobility Lab 2022 registration is now open

Silicon Canals | Jobs


Breaking news from Amsterdam | Partner

Amsterdam-based skills management software platform AG5 secures €1.2M from Peak to close the skills gap

International Day of Plant Health 2022: Six Amsterdam startups protecting plants for people and the planet

Amsterdam-based Expertwired raises €1M to scale its expert sourcing and matching platform

Amsterdam-based Mr. & Mrs. Watson launches first sliced cheese made from plant milk; raises Seed funding

  • About Silicon Canals
  • Partner with Silicon Canals
  • Contact us
  • Newsletter
  • Disclaimer
  • Privacy Policy
  • Cookie Policy (UK)
  • Cookie Policy (EU)
  • Terms & Conditions Silicon Canals

Silicon Canals 2014-2022 | Website: Bright Idiots

No Result
View All Result
  • Home
  • News
    • Ukraine
    • Startups
    • Scaleups
    • FinTech
    • AI and chatbots
    • Travel & Mobility
    • Software & SaaS
    • Health & Medtech
    • (Crowd)funding
    • Blockchain
    • Internet of things
    • Hardware
    • Accelerators
    • E-commerce
    • Cybersecurity
    • Gaming & Virtual Reality
    • Drones
    • COVID-19
  • Features
    • How-to
    • Knowledge & Insights
    • Guest Contributions
  • Partners
    • Amsterdam
    • Rise by Techleap.nl
    • Fintech Files by AWS
    • Scaling-up in Europe
    • Blue Tulip Awards
    • Partner with us
    • Promoted content
  • Events
    • Technology Events in Europe
    • Submit your event
  • Jobs
  • About us
    • Partner with us
    • About
    • Team
    • Newsletter
  • Contact

Silicon Canals 2014-2022 | Website: Bright Idiots

Stay updated with the Silicon Canals daily and weekly newsletters.
We promise we won't spam you. You can choose to unsubscribe anytime.
Stay updated with the Silicon Canals daily and weekly newsletters.
We promise we won't spam you. You can choose to unsubscribe anytime.
Silicon Canals
Manage your privacy

To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

Click below to consent to the above or make granular choices. Your choices will be applied to this site only. You can change your settings at any time, including withdrawing your consent, by using the toggles on the Cookie Policy, or by clicking on the manage consent button at the bottom of the screen.

Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Statistics

Marketing

Features
Always active

Always active
Manage options Manage services Manage vendors Read more about these purposes
Manage options
{title} {title} {title}
X
X