Dutch-based Voyc secures €1.7M to help companies monitor customer calls and improve service

Dutch-based Voyc on its $2M (nearly €1.78M) seed funding round. Voyc is a platform that uses AI for conversation intelligence and compliance monitoring.

The funding round includes a third round of reinvestments from six angel investors, including Anton Musgrave.

Musgrave is a Senior Partner at FutureWorld, working as a business strategist, futurist speaker, angel investor, and entrepreneur. He has headed a property management company and served as President of a national property owners association representing assets valued at $60B.

The investment was led by the family office of a co-founder of a major SaaS company that went public on Nasdaq and reached a $6B exit after expanding from the UK to the US. A former senior executive from that company will join Voyc’s board to support AI innovation and global growth.

Capital utilisation

Voyc will use the funds to develop its AI platform by launching two new products: real-time AI copilots and an autonomous AI service agent that handles inbound customer calls in real-time. 

The technologies are designed to reduce wait times, improve operations, and support customer service functions.

Matthew Westaway, co-founder and CEO of Voyc, says, “We believe every customer interaction is an opportunity to build trust. This funding allows us to scale purposefully, helping financial services firms meet the highest standards of care and consistency.”

A compliance monitoring solution provider

Founded in 2018 by Matthew Westaway and Lethabo Motsoaledi, Voyc works with firms such as Advantage Finance, Personal Group plc, and One Call Insurance.

Its platform enables operations and quality assurance managers to monitor all customer interactions, helping with risk identification and process efficiency. 

Voyc supports over 80 financial services firms, monitoring three million customer conversations and reviewing 40,000 calls each month to improve customer outcomes and operations.

How was Voyc born?

In 2015, the two founders, graduates from UCT Engineering, founded Voyc after identifying issues with contact centre interactions. They started a user experience agency to help companies better understand their customers.

While working on this, they noticed the difficulty of manually analysing recorded calls and created the first version of Voyc to automatically analyse conversations.

After making it into the Techstars SAP.iO accelerator in Berlin, they realised that contact centre professionals care about the customers but lack the time and capacity to manage all the interactions consistently. Quality assurance processes relied on manual call sampling and Excel-based compliance checks.

Voyc’s technology allows contact centres to monitor all calls, helping identify customers who need more support and agents who require further training. The company aims to monitor 200 million customer calls to improve interaction consistency and support.