E-commerce, as a segment, has been steadily growing year over year. But with the ongoing Covid-19 pandemic almost putting a stop to retail store visits, and with online ordering becoming safer and easier, the e-commerce segment has seen a massive surge.
But to go along with this surge, consumers also expect the payment process to be smooth and streamlined. While it’s the case for consumer e-commerce platforms, online B2B purchases are still problematic.