London-based Heim Health secures €2.65M to make on-demand clinical care accessible: Here’s how

London-based Heim Health (formerly known as Ally Health), a healthcare company that provides on-demand clinical care, announced on Tuesday that it has secured €2.65M in a seed funding round.

The round was led by Heal Capital and joined by Form Ventures, Portfolio Ventures, and Houghton Street Ventures. 

The funding will enable the UK company to develop its proprietary assignment algorithms further and support a wider range of healthcare services, including furthering its work with the NHS.

With the capital, the company will also advance its mission of moving care from hospitals back into the community, focusing on preoperative and discharge support pathways.

Sasha Tory, Co-Founder, and Chief Growth Officer, adds, “Our goal is to make scheduling an appointment as simple for patients as booking a table or arranging a parcel delivery. We achieve this by enabling healthcare providers to deliver in-home care efficiently, eliminating the burden of unnecessary handwritten paperwork and logistics management. By relieving practitioners of these pressures, we tap into under-utilised workforce capacity and prevent future strain on the healthcare system.”

Heim Health: Making in-person clinical care accessible

Founded by Kelly Klifa, James Monico, and Sasha Tory, Heim Health partners with healthcare organisations – both in the private sector and the NHS –  to manage the end-to-end delivery of their at-home appointments.

The company hires skilled nurses and healthcare workers to provide care at patients’ homes, including blood tests, post-operative checks, and injections.

Their API-led platform makes it easier and more efficient to deliver these services.

The platform does this by leveraging ‘last mile’ delivery-inspired algorithms to optimise the practitioner’s route and schedule, reducing time spent on the road and enabling more patients to be seen within a shift.

For patients, the tech offers a simple interface where they can book, change, or cancel at-home appointments – making it as easy as booking a table at a restaurant.

Automated reminders and live updates keep patients up to date on their appointments, whilst referring clinicians can track the progress of appointments live in the Heim Health dashboard. 

The Heim Health platform also makes sure any equipment needed for the appointment is delivered ahead of time.  

Heim Health helps older adults, people with mobility challenges, and those with special needs by making it easier to access care. It also relieves the stress on family members by simplifying how healthcare services are organised.

For Heim Health’s healthcare partner clients, using the system to coordinate home health appointments has resulted in a reduction in patient waiting times of up to 85 per cent.

Currently, the platform is already partnering with a wide range of primary healthcare providers, including Numan, Manual, Thriva, Ted’s Health, Nationwide Pathology, Optimale, Selph, and Bioniq, amongst others, to optimise their at-home care services.

Kelly Klifa, Co-Founder and CEO at Heim Health, says, “For a long time, healthcare was rooted in the community. This brought so many benefits to both patients and practitioners, but in recent decades it’s become completely cost-ineffective to deliver it. Meanwhile, secondary care is becoming increasingly bottlenecked, with waiting lists at an all-time high and discharge delays keeping patients in hospital longer than they need.”

The investor

Based out of Berlin, Heal Capital is a venture capital firm that backs mission-driven founders with capital and immediate access to the healthcare system.

From Seed to Series A, the VC invests € 1-5M in HealthTech startups across Europe.

Marta Mrozowicz, Investment Manager at Heal Capital, says, “At Heal Capital we’re big believers in bringing healthcare closer to home, which we think can lead to improved patient outcomes, increasing access to care, and easing the burden off traditional systems. What we’re excited about is Heim’s real platform potential, which can easily leverage existing supply and match it with patient demand in a customer-centric fashion. The Heim team is doing the hard work of putting in the infrastructure for community care and we’re proud to back them on this journey.”