Silicon Canals
No Result
View All Result
  • Home
  • News
    • Ukraine
    • Startups
    • Scaleups
    • Coin Canals
    • FinTech
    • AI and chatbots
    • Travel & Mobility
    • Software & SaaS
    • Health & Medtech
    • (Crowd)funding
    • Blockchain
    • Internet of things
    • Hardware
    • Accelerators
    • E-commerce
    • Cybersecurity
    • Gaming & Virtual Reality
    • Drones
    • COVID-19
  • Exclusive content
    • Amsterdam
    • Rise by Techleap.nl
    • Fintech Files by AWS
    • Free Personio whitepaper
    • Guest Contributions
    • Newsletter
    • Partner content
  • Global Jobs
  • Tech Events
  • Partner with us
  • Contact
    • Contact us
    • About us
    • Team
    • Contribute your content
  • Home
  • News
    • Ukraine
    • Startups
    • Scaleups
    • Coin Canals
    • FinTech
    • AI and chatbots
    • Travel & Mobility
    • Software & SaaS
    • Health & Medtech
    • (Crowd)funding
    • Blockchain
    • Internet of things
    • Hardware
    • Accelerators
    • E-commerce
    • Cybersecurity
    • Gaming & Virtual Reality
    • Drones
    • COVID-19
  • Exclusive content
    • Amsterdam
    • Rise by Techleap.nl
    • Fintech Files by AWS
    • Free Personio whitepaper
    • Guest Contributions
    • Newsletter
    • Partner content
  • Global Jobs
  • Tech Events
  • Partner with us
  • Contact
    • Contact us
    • About us
    • Team
    • Contribute your content
No Result
View All Result
Silicon Canals
No Result
View All Result

From bootstrapped to unicorn: Amsterdam-based cloud comm platform MessageBird raises €169.8M at €2.5B valuation

Editorial team by Editorial team
October 9, 2020
in News, (Crowd)funding, Amsterdam, Software & SaaS, Startups
From bootstrapped to unicorn: Amsterdam-based cloud comm platform MessageBird raises €169.8M at €2.5B valuation
82
SHARES
LinkedInTwitterWhatsAppFacebook

While some sectors suffered, many others found a new opportunity with the pandemic. Medtech, online services, SaaS, edtech are among such sectors that are doing rather well during this pandemic, as people flock to use systems enabling minimal human contact and remote working options. The Netherlands-based cloud communication platform MessageBird offers a suite of options that helps businesses stay on top of customer service. The company has now raised a notable €169.8M and has been valued at €2.5B.

Raising investments remotely

The latest Series C funding round for the company happened remotely, which is not too surprising considering the current effects of the pandemic. The round was led by Silicon Valley’s Spark Capital, with participation from Bonnier, Glynn Capital, LGT Lightstone, Longbow, Mousse Partners and New View Capital. This investment also enables Spark Capital General Partner, Will Reed, to join MessageBird’s board. Existing investors Accel, Atomico, and Y-Combinator also participated in this round.

- Partner content -
HR
Most important HR trends of 2023
HR has a lot of challenges to face in 2023. Find out what they are and how to deal with...Show More
HR has a lot of challenges to face in 2023. Find out what they are and how to deal with them. Show Less
Read more

The company says there’s been a surge in the demand for their services, which enable businesses a range of messaging-first customer communication tools. The service enables two-way communication between multiple channels and this is expected to make it easier for businesses to keep up with customer queries as well. After starting out as a simple Communications Platform as a Service (CPaaS), the startup claims to be the world’s first and only Omnichannel Platform as a Service (OPaaS) company. 

The latest funds will be used to add new team members to the MessageBird’s global team, to triple it in size, the company says. Additionally, the startup will expand into its core markets in Europe, Asia and Latin America, as it launches a “Work Anywhere” policy.

“MessageBird has pioneered OPaaS (Omnichannel Platform as a Service) based on the idea that global companies should have zero-friction communication with their customers anywhere in the world and on any channel they prefer,” Robert Vis, MessageBird Founder & CEO, says.

An ‘omnichannel’ experience

Founded in 2011, MessageBird started out as a bootstrapped startup before raising €50.9M in its first funding round, back in 2017. In 2019, it raised €33.9M in Series B funding and expanded on its services. The company offers what it calls an ‘Omnichannel’ solution that is said to unify and track interactions across ‘every’ messaging channel. Instead of keeping tabs on different channels such as SMS, email, voice, messaging apps and more, an enterprise can simply use MessageBird’s service for consolidated information at one place. 

The company’s suite of products also offer Inbox, a Chat Widget and a Flow Builder. Inbox is a free omnichannel customer support and engagement software that enables businesses and customers to communicate while sharing media. It works with WhatsApp, SMS, Voice, Messenger, WeChat, Google Business Messaging, Line and Telegram. As mentioned above, it consolidates all the incoming messages into a single customer thread for convenient ticketing and response.

The Chat Widget helps convert static pages into dynamic conversations. Meanwhile Flow Builder is an RPA (Robotic Process Automation) platform that enables auto replies creation and message routing. These services are also available via an API or an Application Programming Interface for easier integration with different platforms. 

MessageBird claims to have more than 15,000 customers, from established brands such as Lufthansa Airlines, Heineken, Hugo Boss, Rituals Cosmetics and SAP, as well rapidly-growing disruptors such as Uber, HelloFresh, and Deliveroo. It maintains offices in Amsterdam, San Francisco, Singapore, Bogota, London, Shanghai, Dublin, Hamburg, Theand Sydney.

Image credits: MessageBird

 

 - Partner content -
How to improve your open source security?
How to improve your open source security?
Follow these three steps and get on the path to stronger security practices.Show More
Follow these three steps and get on the path to stronger security practices.Show Less
Read more
Tags: amsterdamfeaturednews
Share6Tweet21SendShare33

Advertise with us | Schedule meeting

Thank you for visiting Silicon Canals! If you want to advertise with us, schedule a meeting.

Featured | Tech Events

Current Month

march

30marAll Day31TNW ValènciaJoin us in the hidden tech gem of the Mediterranean.

Event Details

The Next Web is bringing its renowned tech festival to the Mediterranean on March 30 & 31 with TNW València. Join industry leaders, investors, startups and tech

Event Details

The Next Web is bringing its renowned tech festival to the Mediterranean on March 30 & 31 with TNW València. Join industry leaders, investors, startups and tech enthusiasts to explore the future of tech. Enjoy the fun energy of a music festival with the innovation of a tech conference all in one.

Use discount code SILICONCANALS15 for 15% off your Business pass, Bootstrap package, Scale-up package and Investor pass today!

Learn More

CalendarGoogleCal

Time

march 30 (Thursday) - 31 (Friday)

Location

La Marina de Valencia

april

True BVKeienbergweg 100, 1101 GH Amsterdam

04apr17:3021:00True x Microsoft ISV Community Meet-up: Growing your ISV on AzureReady to scale the ambition of your ISV / SaaS company and rapidly grow your software on Azure?

Silicon Canals | Jobs


Partner content | Work with us

How Gapstars helps Dutch scaleups to find full-fledged development teams, save money and make an impact

Here’s how Amsterdam-based JetLearn is setting up the next generation for success

As Mobility Lab completes sixth edition, startups start collaborating with first clients

Breaking news from Amsterdam | Partner

Amsterdam-based Chargetrip raises €10M Series A funding; targets routing 25 per cent of EV rides globally

Rubio Impact Ventures’ Machtelt Groothuis on impact investing, need to co-invest, and measuring impact

Dutch firm Topicus acquires Amsterdam-based scaleup Five Degrees Holding: Know more

  • About Silicon Canals
  • Partner with Silicon Canals
  • Contact us
  • Newsletter
  • Disclaimer
  • Privacy Policy
  • Cookie Policy (UK)
  • Cookie Policy (EU)
  • Terms & Conditions Silicon Canals

Silicon Canals © 2014-2023 | Design: Bright Idiots. Images: Depositphotos

No Result
View All Result
  • Home
  • News
    • Ukraine
    • Startups
    • Scaleups
    • Coin Canals
    • FinTech
    • AI and chatbots
    • Travel & Mobility
    • Software & SaaS
    • Health & Medtech
    • (Crowd)funding
    • Blockchain
    • Internet of things
    • Hardware
    • Accelerators
    • E-commerce
    • Cybersecurity
    • Gaming & Virtual Reality
    • Drones
    • COVID-19
  • Exclusive content
    • Amsterdam
    • Rise by Techleap.nl
    • Fintech Files by AWS
    • Free Personio whitepaper
    • Guest Contributions
    • Newsletter
    • Partner content
  • Global Jobs
  • Tech Events
  • Partner with us
  • Contact
    • Contact us
    • About us
    • Team
    • Contribute your content

Silicon Canals © 2014-2023 | Design: Bright Idiots. Images: Depositphotos

Stay updated with the Silicon Canals daily and weekly newsletters.
We promise we won't spam you. You can choose to unsubscribe anytime.
Stay updated with the Silicon Canals daily and weekly newsletters.
We promise we won't spam you. You can choose to unsubscribe anytime.
X
X