Employee experience (EX) management is seen as key to encouraging collaboration and reducing complexity, ISG Provider Lens™ report says
ZÜRICH–(BUSINESS WIRE)–$III #AI–The future of work in Switzerland is hybrid and well on its way to becoming the accepted norm for Swiss enterprises, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2023 ISG Provider Lens™ Future of Work (Workplace) Services report for Switzerland finds that a growing number of companies in a post-pandemic Switzerland have permanently adopted a hybrid working model as the default for their regular office staff. The Swiss trend toward a hybrid workplace is increasingly evident in job advertising, where there is often a reference to a home office or to the ability to work for a set number of days in the office, the ISG report says.
“This growing hybrid trend is influencing the purchasing decisions for technology in the workplace,” said Uwe Ladwig, managing director, ISG Switzerland. “When defining a hybrid model, enterprises should consider technical infrastructure and tools.”
The rapid adoption of a hybrid model has increased the urgency of insuring a consistent employee experience (EX) and has led to an EX workplace revolution that is reminiscent of the shift to information technology service management (ITSM) from a few decades ago, the ISG report says. Digital employee experience (DEX) is now considered an essential and relevant topic, ISG says.
One of the key lessons learned from the pandemic, in Switzerland and elsewhere, is the importance of collaboration. Facilities, human resources and IT found they had to team up to solve pandemic-related challenges, the ISG report says. Consolidating processes across departments can reduce the significant overhead in software, hardware, operational and governance resources and provide relief at a time when enterprises continue to experience skill and staff shortages, the report says.
According to the ISG report, by simplifying and consolidating complex procedures, EX can have an impact on everything from employee onboarding, to assigning work and tasks to checking the availability of meeting rooms. All of these can come without additional friction and provide value to the workforce, the ISG report says.
“Swiss enterprises are prioritizing the enhancement of EX,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “The resulting collaboration and communication can encourage employee well-being while increasing productivity.”
The report also examines how rapid developments in generative AI will lead to a host of new scenarios across the workplace environment and IT in general.
The 2023 ISG Provider Lens™ Future of Work (Workplace) – Services report for Switzerland evaluates the capabilities of 28 providers across three quadrants: Employee Experience (EX) Transformation Services, Managed Workplace Services – End user Technology and Digital Service Desk and Workplace Support Services.
The report names DXC Technology, ELCA/EveryWare, Swisscom and Unisys as Leaders in all three quadrants, while Accenture, Aveniq, Bechtle and Wipro are named as Leaders in two quadrants each. Capgemini, Fujitsu and HCLTech are named as Leaders in one quadrant each.
In addition, Lenovo is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants, while Wipro is named as a Rising Star in one quadrant.
The 2023 ISG Provider Lens™ Future of Work (Workplace) Services report for Switzerland is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
Philipp Jaensch, ISG
+49 151 730 365 76
Matthias Longo, for ISG
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