Mindsay, the French startup providing companies with personalised one-to-one customer care at scale, has announced a Series A round of €9 million. The round is led by White Star Capital, an international VC, with participation from previous investors Partech and two of Mindsay’s current clients, Paris Aeroports and Accor. As part of this round, Groupe ADP has joined the company’s board, alongside Partech Ventures and Accor.
Founded in 2016, Mindsay has developed a SaaS-based suite of conversational artificial intelligence software (Chatbots & Voicebots). The suite is tailored for major companies to help them automate their large-scale and multi-channel conversational strategy. Conversational assistants built with Mindsay technology are available on their websites, mobile applications or social media interfaces – this includes Facebook, WhatsApp, WeChat, Alexa, and Google Assistant.