UiPath, a Romania-founded and currently New York-based Robotic Process Automation company, announced on Monday that it has acquired Re:infer, a London-based Natural Language Processing (NLP) company.
Founded in 2015 by Ph.D. scientists from the AI research lab at University College London, Re:infer uses Machine Language (ML) technology to mine context from communication messages and transform them into actionable data.
Re:infer: What you need to know
Over 80 per cent of enterprise data, stored in various forms like emails, documents, and chat logs to social messages, is unstructured. Organisations must address these communication forms as they are the primary means their customers use to engage with them.
Every customer conversation contains valuable information about the customer’s preferences and needs, and the organisation’s products, services, and processes.