Northmill, a Swedish tech-bank with the vision of improving everyone’s financial life, has recently invested in a new cloud-based platform from leading CRM company Zendesk, Inc. Notably, the cloud platform is being used by companies such as Airbnb and Uber.
The reason behind this investment is to give the employees the best possible tools to meet all the customers. At the same time, the Stockholm-based fintech firm aims to strengthen the connection between the customers’ feedback and what type of products and features are being developed.