BOSTON–(BUSINESS WIRE)–parcelLab, the leading post-purchase experience platform, announces its latest exciting integration with OrderProtection at NRF 2025: ‘Retail’s Big Show’ Convention in New York. This powerful new feature evolves retailers post-purchase aiding them in deepening customer trust, satisfaction, and setting a bold new customer experience standard with sleek post-purchase experiences.
By seamlessly integrating this innovative solution into their operations, retailers can now offer their customers comprehensive order protection under their own brand, handling common delivery issues such as lost, stolen, or damaged packages with ease and at scale. Customers will enjoy peace of mind, while brands can maintain control over every aspect of the shopping experience, deepening brand loyalty and customer lifetime value.
“At parcelLab, we’re passionate about turning post-purchase moments into opportunities for brands to shine,” said Giles Whiting, CEO of parcelLab. “With our new OrderProtection integration, we’re giving businesses the power to elevate their customer experience, reinforce their brand identity, protect revenue and turn potential frustrations into moments of trust and loyalty.”
“We are absolutely thrilled to partner with parcelLab,” said Tanner Chatterley, CEO of OrderProtection. “parcelLab’s commitment to enhancing post-purchase experiences aligns perfectly with our mission to safeguard customers’ deliveries. Together, we’re not just offering protection – we’re offering peace of mind, seamless support, and an elevated customer experience that drives trust and loyalty.”
Why parcelLab’s OrderProtection integration is a game changer:
- Supercharge Brand Loyalty: Brands stay in full control of the customer experience, from purchase to delivery, creating a seamless journey that strengthens brand loyalty.
- Effortless Integration: Quickly integrate with existing parcelLab tools for minimal disruption and maximum impact, driving added value and fast results.
- Hassle-Free Resolutions: Customers enjoy the autonomy of a smooth claims process for delivery issues, reducing WISMO and churn.
- Data-Driven Performance: Actionable insights provide brands with valuable intelligence to optimize delivery performance and continuously refine and excel operations strategies
parcelLab’s holistic approach to the post-purchase experience includes proactive communication, personalized tracking pages, revolutionary returns experiences, and now, this powerful new order protection feature. Together, these capabilities empower brands to position themselves as customer-first innovators, fostering long-term relationships built on reliability, convenience, and trust.
The latest integration with OrderProtection is more than just a tool – it’s a strategic move that makes retailers the industry’s gold standard.
About parcelLab
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at www.parcelLab.com.
About OrderProtection
OrderProtection.com is a leading e-commerce purchase protection platform that elevates the end-to-end e-commerce experience while simultaneously resolving shipping-related challenges and cutting support costs for online brands, merchants, and shoppers across the world. With hundreds of millions of packages lost, stolen, or damaged annually in North America alone, OrderProtection.com simplifies and expedites post-purchase issue resolution while protecting millions of dollars’ worth of consumer purchases worldwide. OrderProtection.com’s robust platform and customer-centric approach helps online brands deliver exceptional post-purchase experiences to their customers, making shipping mishaps (“shiphaps”) a thing of the past. For more info, please visit www.orderprotection.com.
Contacts
Articulate Communications for parcelLab
[email protected]
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