With €2M funding, this Finnish startup aims to improve its customer support with ‘human-directed’ AI chatbots

These days, customers expect reliable and fast support 24/7. This has made many customer service teams strained due to the huge volume of requests from customers. This is where GetJenny, an AI-based startup in Helsinki lets companies automate tasks and conversations with chatbots. It also lets companies constantly learn via inputs that are provided by the customer service representatives.

In a recent move, GetJenny raised €2 million seed funding from Dubai Angel Investors, May Nasrallah of deNovo Corporate Advisors, Exio, Business Finland and other existing investors. It is said that this investment will let it expand through Nordics and the MENA region. Its past investors are Nestholma, Avanto Ventures and Techstarts.

AI chatbot solution

GetJenny’s AI chatbot automates the huge volume of repetitive conversations. This lets customer service representatives utilise their time in an efficient way. It will focus on more complex tasks requiring life experience, human touch and in-depth expertise. It is aimed at improving customer satisfaction by reducing the queue times significantly by handling multiple conversations at the same time.

GetJenny was launched in 2016 by Angelo Leto, Mikko Malmari, Teemu Kinos. It has worked with more than 40 clients since then including Slush, a leading startup event and If P&C Insurance, a Nordic insurance provider. The platform operates in 30 languages across sectors such as banking, insurance, public sector, healthcare and internal support industries.

Teemu Kinos, co-founder and CEO of GetJenny said, “There is a fear surrounding AI that the technology is out to replace people, but we believe it’s about starting a revolution that makes life for humans more rewarding. This investment has provided us with a market entry opportunity where we can help customer support teams around the world fall back in love with their jobs and provide meaningful assistance to those in need.”

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