Dutch startup Kaizo, previously known as Ticketless, has secured a $3 million (approx €2.7 million) funding in a seed round led by Gradient Ventures, Google’s AI-focused venture fund, and Partech, with participation from several angel investors.
Also, entrepreneur and investor Christoph Auer-Welsbach, a former partner at IBM Ventures, joins Kaizo as a co-founder.
Dominik Blattner, founder of Kaizo.
“With the rise of support teams utilizing a digital workplace, providing standards to measure an agent’s performance has never been more important. KPIs provide these standards, quantifying the success, achievement, and contribution of each team member.”
With this new funding, the Amsterdam-based company will focus on platform enhancement, market expansion, and customer retention. The company has some key roles in those areas to fill, whether at its headquarters in Amsterdam or remotely.
Builds a performance management platform!
Co-founded by Dominik Blattner and Christoph Auer-Welsbach in 2018, Kaizo aims to actively guide employees towards achieving their goals and making an impact in their companies.
Furthermore, the company builds a performance management platform for customer support teams that uses gamification and AI to improve operational efficiency, elevate teams’ performance, and retention with actionable OKRs (Objectives and Key Results).
Christoph Auer-Welsbach, Kaizo’s co-founder, said,
The idea of a quantified workforce, where your successes and failures are given a value seems motivating and engaging. But in reality, it can be the opposite when combined with the absence of a physical work environment. Kaizo offers a unique solution that enables a company to empower their agents to deliver the best performance while retaining them over the long term, and lets managers adapt to fast-changing environments based on data and a gamified engagement platform.
500 companies use Kaizo platform!
Also, the Dutch company offers a suite of free and paid tools, enabling agents to self-manage while also digitally engaging with their colleagues. The platform fits seamlessly into their workflow and empowers managers to guide improvement based on performance insights.
Over 500 companies currently use the Kaizo platform, including Truecaller, SimpleSurance, Miro, CreditRepairCloud, Justpark, Festicket, and Nmbrs.
Darian Shirazi, General Partner at Gradient Ventures, said:
We’re excited about Kaizo’s novel approach to applying AI to existing ticket data from platforms like Zendesk and Salesforce to optimize the customer support workflow. Using machine learning, Kaizo understands which behaviours in customer service tickets lead to better outcomes for customers and then guides agents to replicate that using ongoing game mechanics. Customer support and service platforms today are failing to leverage data in the right way to make the life of agents easier and more effective. The demand Kaizo has seen since they launched on the Zendesk Marketplace shows agents have been waiting for such a solution for some time.
Main image credits: Kaizo
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