Omilia, an advanced AI platform for call centres that makes automated customer service has raised its first venture investment of $20 million (approx €18.4 million) from Grafton Capital after bootstrapping for 18 years.
Strengthen market in North America and Western Europe!
The funding will be used to further strengthen Omilia’s direct and indirect go-to-market organisations in North America and Western Europe. Additionally, the AI platform will also invest to extend its technology footprint, in one of the few categories of AI that is already delivering significant value to large enterprises and their customers.