Technology has penetrated into all aspects of our lives. As it is highly integrative, it has penetrated into all business sectors. And, the hotel industry is one of the fields that has witnessed a lot of benefits due to the advancement in technology. The notable advantages of being a tech-savvy hotel include enhancing customer service, efficient use of energy and resources and being competitive than the other hotels.
On the whole, the efficient implementation of technology will have a direct impact on customer satisfaction. The digital alternative to the traditional operations of a hotel no longer depends on the front desk or reception for bookings and amenities. By providing accessible technology at the fingertips, hotels can elevate the whole guest experience to a great extent offering immense convenience.